Everything you need to know about renting with WG Property.
From applying for a property to moving out, this guide covers every stage of your tenancy — so you always know where you stand and who to contact.
May 2026
WG Property · Hull & East Yorkshire
01482 961097
will@wgpropertyhull.co.uk
wgpropertyhull.co.uk
Getting Started
When you find a property you like, contact us to arrange a viewing. Once you have viewed and wish to proceed, we will guide you through the application process.
Before arranging a viewing, we pre-screen all applicants to confirm they meet the basic requirements — affordability, move-in timescale and suitability for the property. This saves everyone's time and ensures viewings are with genuinely suitable applicants only.
We accompany all viewings. It's your chance to see the property properly and ask questions about the tenancy, the area and the management process.
If you want to proceed after viewing, let us know. We may request some initial information at this stage — such as proof of employment or current living situation — to confirm suitability before reserving the property.
Once we are satisfied with the initial information, we take a holding deposit (capped at one week's rent under the Tenant Fees Act 2019). This reserves the property while full referencing takes place. The holding deposit is deducted from your first month's rent on move-in.
Important: If we withdraw the property, your holding deposit is refunded in full. If you provide false information or fail referencing, we reserve the right to retain it.
Full referencing is carried out — affordability check, full credit search via an Experian-grade referencing partner, previous landlord reference, employer reference and Right to Rent verification in line with Home Office requirements. A UK-based homeowner guarantor is arranged where applicable.
Once referencing is complete and approved, your tenancy is formally agreed. We confirm the move-in date and begin preparing your documentation.
Your tenancy agreement is sent for electronic signature. The balance of your deposit (five weeks' rent less the holding deposit already paid) and your first month's rent in full are due before keys are released.
A detailed inventory and schedule of condition is completed at the start of your tenancy. You have 7 days from your move-in date to review it, raise any queries, and return it signed. After this point the inventory is considered accepted. Please review it carefully — it protects both you and the landlord at the end of the tenancy.
Once all payments have cleared and your tenancy agreement is signed, keys are handed over and your tenancy begins. We notify utility providers and the council of your start date.
Your deposit is registered with the Tenancy Deposit Scheme (TDS) within 30 days and the prescribed information is issued to you. Your money is fully protected throughout your tenancy.
What you will need: Photo ID (passport or driving licence), proof of address (within the last 3 months), proof of income (payslips or employer letter), and details of your current or most recent landlord or letting agent.
Your Move-In Checklist
Once your tenancy is confirmed, here is a practical checklist of everything you need to arrange and do in the days leading up to and on the day you collect your keys.
Important: Utility suppliers and council tax are your responsibility from your tenancy start date. We notify providers of your move-in date, but you must contact them directly to set up your own accounts. Do not assume this has been done automatically.
Understanding Your Agreement
Your tenancy agreement is a legally binding contract between you and your landlord. Here are the key things you need to understand.
Rent Payments
Rent must be paid on time and in full each month by standing order. Here is everything you need to know about payments.
Rent is paid by standing order directly to WG Property. Bank details and payment reference are provided in your tenancy agreement. Please set up your standing order before your tenancy begins.
Rent is due on the same date each month as stated in your agreement. Your first payment is due on or before your tenancy start date.
If you are unable to make a payment on time, contact us as soon as possible. We will always try to work with you, but persistent late payment is a breach of your tenancy agreement.
We carry out an annual rent review during your tenancy. If a rent increase is proposed you will receive proper written notice in line with your tenancy agreement and current legislation. We aim to keep increases reasonable and in line with the local market.
If you are experiencing financial difficulty, please speak to us early. We can discuss options and signpost you to support. Ignoring the issue will always make things worse.
Reporting Repairs
We make reporting repairs as straightforward as possible. Use our tenant portal to log any issue — our team monitors it daily and will respond promptly.
How to report: Log in to the tenant portal at tenant.arthuronline.co.uk/login and submit a maintenance request with a description and photos where possible. This creates a record and ensures nothing is missed. For emergencies, call 01482 961097 directly.
Your Responsibilities & Ours
A good tenancy works when both sides understand their obligations. Here is a clear breakdown of what you are responsible for and what we handle on your behalf.
Condensation damp is one of the most common issues in rental properties — and in most cases it is preventable. It is caused by moisture in the air settling on cold surfaces, usually from cooking, bathing, drying clothes indoors or inadequate ventilation.
To prevent it: open windows daily to ventilate, use extractor fans when cooking and bathing, avoid drying clothes on radiators where possible, keep a small gap between furniture and external walls, and heat the property consistently rather than in short bursts. If you notice mould or persistent damp, report it via the portal immediately — do not leave it.
Where damp is caused by a structural fault, it is the landlord's responsibility and we will arrange repair. Where it results from condensation caused by lifestyle factors, it may be considered a tenant responsibility. If in doubt, report it and we will assess.
Property Inspections
We carry out regular inspections throughout your tenancy. These are not about catching you out — they are there to identify any maintenance issues early and to confirm the property is being cared for.
We carry out a first inspection approximately 8 weeks after you move in. This gives us a chance to check everything is working properly and address any early issues before they develop.
After the initial inspection, we visit every 6 months. You will always receive at least 24 hours' written notice. A written report with photographs is produced after each visit and shared with the landlord.
We will always give you at least 24 hours' written notice before any inspection. You do not need to be present, but you are welcome to be. If the proposed time is not convenient, please contact us to rearrange.
Moving Out
When you are ready to leave, follow these steps to ensure a smooth checkout and the prompt return of your deposit.
Serve notice in writing in line with your tenancy agreement. During a fixed term, check whether a break clause applies. After the fixed term, two months' notice is typically required.
Return the property to the same condition as at check-in, allowing for fair wear and tear. Clean thoroughly, clear all belongings, and ensure any damage is reported or remedied.
We carry out a checkout inspection on or around your move-out date, comparing the property against the original inventory. You are welcome to attend.
If no deductions are required, your deposit is returned in full within 10 days. If there are any deductions, we will discuss these with you before making any claim.
Deposit deductions can only be made for unpaid rent, damage beyond fair wear and tear, or cleaning where the property is returned in a worse condition than at the start. We handle all disputes fairly and in line with TDS guidelines.
Contacts & Support
Keep this section handy throughout your tenancy. For anything not listed here, contact WG Property first and we will point you in the right direction.
| Contact | When to Use | Details |
|---|---|---|
| WG Property | General enquiries, maintenance reports, rent queries | 01482 961097 will@wgpropertyhull.co.uk |
| Tenant Portal | Log maintenance requests, view documents | tenant.arthuronline.co.uk |
| Gas Emergency | Gas leak or smell of gas — call immediately, leave property | 0800 111 999 (National Gas Emergency, 24/7) |
| Power Cut | Electricity network fault (not a fuse or trip switch) | 105 (National Power Cut helpline, free, 24/7) |
| Water Emergency | Burst pipe or major water leak | Yorkshire Water: 0800 573 553 (24/7) |
| Hull City Council | Council tax, housing benefit, licensing queries | 01482 300 300 hullcc.gov.uk |
| TDS (Deposit Scheme) | Deposit queries or disputes | 0300 037 1000 tenancydepositscheme.com |
| Citizens Advice | Free advice on tenancy rights, benefits, debt | 0800 144 8848 citizensadvice.org.uk |
| Property Redress Scheme | Formal complaint about WG Property | theprs.co.uk |
Know Your Rights
The Renters Rights Act 2025 introduced some of the most significant changes to renting in a generation. Here is what it means for you.
If you are unhappy with any aspect of our service, please raise it with us directly in the first instance. Most issues can be resolved quickly with open communication.
Email will@wgpropertyhull.co.uk or call 01482 961097. Explain your concern clearly and we will respond within 5 working days with a formal response.
If you are not satisfied with our response, you can escalate your complaint to the Property Redress Scheme (PRS) at theprs.co.uk — the independent body we are a member of. Their service is free to use.
Get in Touch
We manage the properties you live in, and we take that seriously. If anything in this guide is unclear or you need to speak to someone, get in touch directly.